Refunds and Cancellations Policy: Pikcn Toolkit

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Effective Date: October 5, 2024

  • Overview
    This policy outlines Pikcn Technologies (OPC) Private Limited's ("Pikcn") refund and cancellation policy for Pikcn Toolkit subscriptions. Currently available services with paid subscription are:
    • Log Magnet
    • Quick Route
  • General Policy
    Our goal is to provide you with a valuable service. However, we understand that circumstances may change. This policy outlines your options for refunds and cancellations.
  • Refunds
    • Free Trials: Free trials are promotional offers provided as a courtesy and not eligible for refunds.
    • Paid Subscriptions: Once you purchase a subscription, refunds are not available except in cases of billing errors. We recommend thoroughly evaluating Pikcn Toolkit during the trial period to make an informed decision.
      • Annual Subscriptions: You may cancel your annual subscription at any time. However, there will be no prorated refunds for the remaining portion of the annual term. Your access to the service will continue until the end of the current billing cycle.
      • Monthly Subscriptions: You may cancel your monthly subscription at any time. There will be no prorated refunds for the current billing period. Your access to the service will continue until the end of the current billing cycle.
    • Exceptions: We may consider refund requests on a case-by-case basis for exceptional circumstances, such as:
      • Billing Errors:If you encounter any billing errors (e.g., double charges), please contact our support team within 3 working days. We will investigate and issue a refund or credit if applicable.
      • Major Service Outages: For annual subscriptions, Pikcn Technologies may, at its sole discretion, offer a refund in exceptional circumstances such as technical difficulties preventing the use of core services for an extended period.
  • Cancellations
    • Cancellation Process:
      • You can cancel your subscription at any time.
      • Upon cancellation, your access to Pikcn Toolkit will continue until the end of the current billing cycle.
      • To cancel your subscription, please follow the instructions provided in your account settings or contact our support team.
    • No Prorated Refunds:
      • There will be no prorated refunds for the current billing period.
      • Your subscription will remain active until the end of the current billing cycle.
  • Usage Guidelines
    Subscribers must comply with the terms of use specified for each Pikcn Toolkit product. Violation of terms may result in termination of the subscription without refunds.
  • Refund Processing
    If a refund is approved, it may take up to 7 business days to process the refund and credit the amount to your original payment method.
  • Changes to This Policy
    Pikcn reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be communicated to you via email or through a notification within the Pikcn Toolkit platform.
  • Contact Us
    If you have any questions about this Refund and Cancellation Policy, please contact our customer support team at support@pikcn.com.